Big Y To Eliminate All Self Checkout Kiosks By End Of Year

SPRINGFIELD – Once hailed as a time and money-saving innovation, self-checkout lanes may be going the way of the cassette tape.

The Springfield-based grocer Big Y announced this week that by the end of the year, all of the self checkout kiosks would be removed from their 58 stores in Massachusetts and Connecticut.

"After extensive research, Big Y has concluded that these self checkout lanes not only do not save their customers time but usually take them even more time to check out than customers in standard checkout lanes," the company said in a statement Wednesday. “Self-checkout lines get clogged as the customers needed to wait for store staff to assist with problems with bar codes, coupons, payment problems and other issues that invariably arise with many transactions."

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