SAN DIEGO — ProFlowers®, one of the nation’s largest online fresh flower retailers, announces that it has once again achieved the highest ranking for customer satisfaction in the J.D. Power 2015 Online Flower Retailer Satisfaction Report(SM).
The J.D. Power report measured overall customer satisfaction with online flower retailers using seven main factors: competitiveness of pricing; online store services and delivery; in-stock availability of merchandise; usefulness of information; variety of merchandise offered; website/online store; and contact with customer service.“ProFlowers is honored to be named highest in customer satisfaction among online flower retailers by J.D. Power for the second time,” said Robert Apatoff, CEO of FTD Companies Inc., a premier floral and gifting company and the parent company of ProFlowers. “It is especially exciting that ProFlowers has ranked highest in two out of the three years the report has been conducted. We take tremendous pride in providing the highest level of service to our valued customers, as well as in training and empowering our frontline associates to ensure each customer interaction is positive and memorable.”
ProFlowers works directly with professional growers in the US and around the world to handpick the freshest flowers. This means our flowers arrive fresh to the recipients’ doorsteps, ensuring more enjoyment. ProFlowers offers fresh, colorful bouquets and plants, and all of its flowers are backed by a seven-day freshness guarantee, ensuring that your loved ones will receive the best flowers for Mother’s Day, birthdays, Valentine’s Day, anniversaries and any other occasion throughout the year.
About ProFlowers®
ProFlowers®, an FTD Companies brand, delivers fresh and colorful floral bouquets ready to enjoy for at least 7 days. The online floral company guarantees service, value and reliability when it matters most. ProFlowers’ grower-direct model promises floral and plant expertise, on-time fresh delivery, greater satisfaction, and empowered and proactive customer service. From the everyday to the most special of days, ProFlowers bouquets and plants promise a thoughtfully convenient experience and make gift givers heroes in the eyes of their recipients.
Source: ProFlowers®
