Service Management Group (SMG), a global experience management partner to more than 500 brands, has assembled a special interest group with an aim to improve the food delivery experience. …
Service Management Group has published new grocery research about how the COVID-19 pandemic is impacting consumer behavior, shifting expectations and changing shopping habits. …
SMG has closely followed the rise of off-premise dining and the impact of COVID-19 on consumer behavior to help restaurants navigate customer experience challenges, protect brand reputation and drive customer loyalty. …
Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new customer experience management (CEM) program with The Fresh Market. Seeking a provider that can help uncover and activate insights, the specialty grocer selected SMG for its dual focus on technology and professional services. …
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