Nearly 30 years ago, when just 15 percent of Americans had a computer, and even fewer had internet access, Thomas Parkinson set up a rack of modems on a Crate and Barrel wine rack and started accepting orders for the internet’s first grocery-delivery company, Peapod, which he founded with his brother Andrew.
Back then, ordering groceries online was complicated—most customers had dial-up, and Peapod’s web graphics were so rudimentary that customers couldn’t see images of what they were buying. Delivery was complicated, too: The Parkinsons drove to grocery stores in the Chicago area, bought what customers had ordered, and then delivered the goods from the backseat of their beat-up Honda Civic. When people wanted to stock up on certain goods—strawberry yogurt or bottles of Diet Coke—the Parkinsons would deplete whole sections of local grocery stores.
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