Smart Care Solutions Launches App To Help Technician Troubleshooting

CHICAGO — Smart Care Solutions (“Smart Care®”), the nation’s leading provider of comprehensive hot & cold foodservice equipment, specialty coffee and beverage, standalone refrigeration, complex rack refrigeration, cold storage, and HVAC, announced Atlas by Smart Care™, a field knowledge platform that gives technicians immediate access to technical knowledge, troubleshooting guidance, and Smart Care’s collective expertise at the point of service.

The Atlas by Smart Care app is a core part of Smart Care’s holistic approach to curriculum training for all Smart Care technicians, connecting what they learn in training with the support they rely on in the field. The deployment plan is underway and will continue throughout Q4 2026.

“Our technicians are the heart of our business and giving them the tools to succeed is one of the best investments we can make,” said Krishnan Narayan, Smart Care Chief Technology Officer.

Safety is at the core of Atlas by Smart Care. Unlike free, off-the-shelf tools that pull guidance from internet posts and videos with no way to verify whether the advice comes from a trained expert, Atlas by Smart Care draws on decades of real-world service situations and Smart Care’s own vetted training programs and internal safety standards. That means technicians learn not just what to do, but how to do it safely every time. It supports every vertical industry Smart Care serves including grocery, restaurant, pharma, education and entertainment for service calls involving commercial, kitchen, coffee and HVAC equipment.

Atlas by Smart Care also tailors its support to each technician’s specific needs, building confidence with every service call. This includes Spanish-language troubleshooting, with automatic English summaries, that make expert guidance accessible to more of Smart Care’s workforce than ever before.

“Our technicians are the heart of our business and giving them the tools to succeed is one of the best investments we can make,” said Krishnan Narayan, Smart Care Chief Technology Officer. “Atlas by Smart Care is a direct expression of that commitment and reinforces our strategy to be the employer of choice for field technicians.”

About Smart Care

Smart Care is the leading provider of comprehensive commercial mechanical services, including standalone refrigeration, HVAC, complex rack refrigeration, hot & cold side foodservice equipment, specialty coffee and beverage. Smart Care’s strong reputation and leading customer service is built on the foundation of a high-quality technician base, an unmatched breadth of repair and preventative maintenance services and quick response times. Smart Care operates in all 50 states and is OEM-agnostic with the ability to service more than 10,000 types of equipment for food retail, restaurants, convenience stores, warehouse operators and other institutions.