Walmart's Massive Online Pickup Tower – 'Shattered Our Expectations'

Walmart is building giant self-service kiosks that retrieve customers' online orders in its stores.

The kiosks, which Walmart calls pickup towers, are in about 20 stores today. Walmart is planning to roll them out to more than 100 locations over the next couple of months.

We recently tested one of the towers at a Walmart store in Midlothian, Virginia, and we were shocked by how easy and quick it was to use. 

The last time we reviewed Walmart's in-store pickup service for online orders, we were underwhelmed. The pickup counter was inconveniently located in the back of the store, and the entire process took half an hour.

To read the rest of the story, please go to: Business Insider