Wal-Mart To Shed Some In-Store Management In Bid To Improve Shopper Service

Wal-Mart said it is eliminating the zone manager jobs at its U.S. stores and redeploying those workers elsewhere in a bid to cut bureaucracy and give front-line workers more say.

Wal-Mart Stores said on Friday it will eliminate a layer of management inside its 4,500 U.S. stores to reduce bureaucracy, improve customer service, and give front-line workers more input into how their section of the store is run.

The world’s largest retailer by sales plans to cut the position of zone merchandising supervisor, a manager who oversees several departments within a store. Affected workers, typically six per store, will be redeployed to other roles within store.

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