Wal-Mart Needs A ‘Transformational Change’ To Stop Competitors

Wal-Mart has been going through a tough few months, and according to analysts, the portion of its business that makes up the most of its sales is getting smoked by competitors.

Grocery sales, which make up 56% of all of Wal-Marts sales, have been plagued by miserable customer satisfaction ratings and slowing comparable store sales growth, says Wayne Hood at BMO Capial Markets.

"Meanwhile, as competitors like Kroger, Publix, H-E-B, Jewel-Osco and others have invested in evolving customer lifestyle trends – by broadening organic and fresh offerings – and in improving customer service, the gap between both comp-store sales growth and customer satisfaction at Walmart U.S. grocery and supermarket competitors continues to widen," Hood wrote in a note to clients Monday.

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