FORT WAYNE, Ind. — Heritage Parts announced today that it has launched a master distribution agreement with Gaylord Industries, offering expanded distribution options for genuine parts to the company’s certified service agents. By partnering with Heritage, Gaylord ensures its service agents will receive industry-best customer service, convenient online ordering, a large inventory of 100 percent Genuine OEM parts and same-day shipping as late as 8 PM EST Monday-Friday and 3PM EST on Saturdays.
“Gaylord’s goal is to provide quality OEM parts to their CSA community when they need them, and our team is well equipped to help them do just that,” said Tom Szafranski, Heritage Executive Vice President, OEM Relationships. “With Heritage, customers have access to the largest in-stock inventory, as well as dedicated customer care with personal service and expert parts identification. We’re glad to now offer these benefits to Gaylord’s valued service partners.”
In addition to connecting with Heritage Parts Experts via phone, email, text and chat, service agents also have convenient 24/7 access to parts with the Heritage mobile app. With the app, they can quickly reference parts diagrams and equipment manuals and use Heritage’s Expert ID360 with state-of-the-art viewing technology that provides 360 degrees of rotation. This technology enhances the efficiency of repairs and the accuracy of part identification, providing a more seamless repair process.
“Heritage offers our customers the opportunity to get the OEM parts they need to keep their kitchens running,” James Kirkpatrick, Parts & Service Manager added, “enabling us to respond to customer expectations and providing the service they need to keep their customers happy.”
Master distributor agreements offer an innovative supply chain solution for foodservice equipment manufacturers to manage their parts supply. Heritage’s master distributor partners benefit from the added value of aftermarket insights, dedicated inventory management and customer service expertise. Stocking parts from more than 800 OEM partners, Heritage supplies the original part that was specifically designed for critical commercial kitchen equipment, lowering maintenance demands and increasing efficiencies.
About Gaylord Industries
Gaylord designs and manufactures ventilation solutions that provide air quality, safety and sustainability even in the most demanding environments. Gaylord’s products are known for their low air volumes, durability and meticulous attention to detail. As innovators in kitchen ventilation, Gaylord is solving two priorities currently facing foodservice operators: energy savings and labor optimization. Gaylord is part of the ITW Food Equipment Group, which includes brand name companies such as Vulcan, Wolf, Berkel, Wittco, Hobart, Traulsen, Baxter, Stero and Bonnet. For more information, visit www.gaylordventilation.com.
About Heritage Parts
Founded in 1987, Heritage Parts is North America’s leading provider of 100% Genuine OEM replacement parts for commercial and institutional kitchen equipment. The success of the Heritage Parts Expert team sets it apart due to its unmatched customer service and evolution of technology solutions for the foodservice industry. Headquartered in Fort Wayne, Indiana, the company’s continued mission is to provide the highest quality personal care ensuring a positive service experience, and to promote OEM partnerships through extension of the OEM’s brand and service reach beyond existing networks. For more information, visit https://www.heritageparts.com/.
