Madison, WI – Training employees in in-store bakery, dairy, and deli departments can now be done more effectively and efficiently through a recently-launched, free online service developed by the International Dairy-Deli-Bakery Association™ (IDDBA).
IDDBA members can readily centralize their service associates’ education training on training.iddba.org and instantly track their quiz scores and course completions right from their mobile devices, laptops, and other Internet-connected devices.
IDDBA corporate-identified online training provides participating retailer companies and businesses with the following:
- A customized training site exclusive to the member’s chain or individual store.
- A unique corporate URL with a customized login featuring their logo where service associates and administrators access free IDDBA online training.
- One click importing of multiple associate files, simplifying the process of creating service associate profiles (for login purposes).
- 24/7 reporting capabilities that allow administrators to instantly view and export associate participant progress and quiz scores.
- Access to over 55 IDDBA training programs in English and Spanish at training.iddba.org. The videos are short-duration, 5-to-10-minute engaging training products. Course subjects include food safety, customer service, cake, cheese, deli, and bakery.
- Recording of service associates’ training activity, quiz score, and option to print personalized recognition certificates.
A personal or work e-mail address is not required to create an employee account profile, allowing all service associates to use the service.
The service is available free to all IDDBA members.
“Knowledge is valuable for customer engagement and self-esteem, not just for recent hires, but experienced service associates as well,” said Mary Kay O’Connor, VP Education, IDDBA. “Our customized training service makes it easy for department employees to access and view our growing library of English and Spanish online training videos, while providing department managers and supervisors the ability to quickly track their learning progress. The bottom line is more successful in-store fresh departments.”
To learn more about IDDBA personalized online training and to schedule a live webinar, contact Eric Richard at erichard@iddba.org or 608-310-5000.
About IDDBA: IDDBA is a nonprofit membership organization serving the dairy, deli, bakery, cheese, and supermarket foodservice industries. Member companies enjoy many benefits and services including the annual Dairy-Deli Bake Seminar and Expo, leading-edge research, free training programs, management tools, and an annual trends report, What’s in Store 2015. For more information, contact IDDBA at 608.310.5000 or visit our Web site, www.iddba.org.
Source: International Dairy-Deli-Bakery Association™
