Why is Self-Checkout Closed at Some Walmart & Target Stores?
March 21, 2024 | 1 min to read
Two major U.S. retailers are adjusting their self-checkout policies, with Walmart allowing store managers to tailor approaches based on local needs rather than implementing a corporate-wide change. Spokesperson Joe Pennington emphasized that managers are innovating and responding to customer feedback, experimenting with various checkout staffing configurations at certain locations.
Two of the largest retailers in the U.S. have announced changes to their self-checkout policies.
Is Walmart getting rid of self-checkout?
Not exactly. The company has not issued a corporate-wide directive on self-checkout but lets store managers experiment with what works at their location, Walmart spokesperson Joe Pennington told Business Insider.
“Our managers look for ways to innovate within their stores and pay close attention to customer feedback on where they can better meet their needs,” he said in a statement sent to USA TODAY. “Based on several factors including customer and associate feedback, shopping patterns, and business needs, some locations are temporarily testing different checkout staffing options.”
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