Jewel-Osco is getting rid of self-checkout lanes from some of its stores.
Jewel said it’s an effort to reconnect personally with all of its customers despite the higher costs the shift entails.
Theft is also a concern driving some grocers away the unmanned checkouts, as are hassles such as liquor and other purchases that require an employee to step in. Self-checkouts generally have one staff member assisting customers at four or six stations at once.
The stores in Chicago where self-checkout stations have already been removed are at Ohio and State Sts. and Harlem and Foster Aves.
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