DALLAS — Ten years after self-checkout lanes debuted in many American supermarkets, some chains are beginning to rethink the option.
Beginning this month, Albertsons LLC is removing the self-checkout lanes in all of its 217 stores in seven states, including Texas.
As it remodels stores, Kroger has decided to consider the metro or Euro style of checkout lanes, with one customer line for multiple staffed express lanes vs. self checkouts.
For Boise, Idaho-based Albertsons, self-checkout no longer fits with the customer-service experience it wants, spokeswoman Christine Wilcox said.
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