Month: February 2015

dunnhumby, the world’s leading customer science company, today unveiled a global report on consumer habits in multichannel grocery shopping. The research is based on the behavior of 7 million shoppers in 14 countries in Europe, Asia and the Americas. Multichannel grocery shopping is surging across the globe, with the birth of a new child being a primary driver of an increased propensity to buy online, according to the findings. …

Customer satisfaction with retail is down for the first time in four years, according to a report released today by the American Customer Satisfaction Index (ACSI). All brick-and-mortar retail categories show weakening or flat customer satisfaction for the final quarter of 2014. Only Internet retail is up from a year ago. …

The changing retail landscape and shifting customer demographics within the food industry provide both challenges and opportunities for the in-store dairy, deli, and bakery industries, as evidenced by findings in What’s in Store 2015, the 29th edition of the annual trends publication of the International Dairy-Deli-Bakery Association™ (IDDBA). It’s composed of six comprehensive chapters: State of the Industry, Consumer Lifestyles, Bakery, Cheese, Dairy, and Deli. …